FAQ

General ezCAN FAQ's

The HEX ezCAN unit is highly water resistant and dustproof. Blanking plugs are provided to protect unused outputs.
Your warranty is not voided because you do not cut, or tap into, any wires.
The warranty period of an ezCAN device is two years from the date of purchase. Note that the warranty is only valid if the device has been registered on our registration portal.

During the registration process it might be possible to submit the same registration request twice by clicking on the link in quick succession. The first email received will contain the confirmation link, but the second email contains the message that you are the previous owner. This can be ignored, and the link sent in the first email can be used to complete the registration.

Some email clients break the token up in two parts. Selecting the token as a hyperlink then fails, as only a part of the full token forms part of the URL. To fix this, rather copy the entire token and paste it in a text field, remove the empty space in between the two parts, and paste that in your browser.

For example: Ggtj4F3 H46vdf52Z needs to be: Ggtj4F3H46vdf52Z

  • 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor
  • 2 GB RAM
  • One USB port
  • 20MB available hard drive space
  • Internet access (for registration & upgrades)
  • Display with minimum 1366×768 resolution
  • Windows 7/8/8.1/10, or
    MacOS 10.12 or higher
For ezCAN units with 3-wire connectors:
  • Solid colour (red/orange/yellow/white) to Denali light’s red wire
  • Black to Denali light’s black wire
  • Dual colour wire (red/white or white/black) to Denali light’s yellow or white wire
For ezCAN units with 2-wire connectors (note that you may experience flicker at low-intensity settings):
  • Solid colour (red/orange/yellow/white) to Denali light’s red wire
  • Black to Denali light’s black wire
  • Leave Denali light’s yellow or white wire unconnected
  • There are multiple ways of connecting your Skene lights and IQ-260 controller to the ezCAN, depending on which features you want.
    • You can connect the P3 lights directly to the brake output of the ezCAN and leave the Skene brake light controller off the bike.
    • If you want the Skene controller features you can power the controller from the ezCAN accessory output and use the ezCAN brake output to drive the Skene controller’s brake input. Using the Skene instructions at https://www.skenelights.com/installation-p3, connect the wires and configure the ezCAN as follows:
      • ezCAN accessory output (white) to Skene Switched +12V (red)
      • ezCAN brake output (yellow) to Skene Brake Light (white)
      • ezCAN accessory or brake ground (black) to Skene Ground (black)
      • Configure the ezCAN to use channel configuration 1, 3 or 4 and set the tail/rear light brightness to 0% and the brake light brightness to 100%. Set the ezCAN brake to “No flashing”.
  • See the Skene FAQ for more options and information, www.skenelights.com/faq-1
There are multiple ways of connecting your Admore light to the ezCAN. To make full use of the features of the Admore light connect the wires and configure the ezCAN as follows:
  • ezCAN accessory output (white) to Admore Red (switched 12V source)
  • ezCAN brake output (yellow) to Admore Blue (brake input)
  • ezCAN accessory or brake ground (black) to Admore Black (ground)
  • Admore green and yellow (right/left turn signal inputs) can be tapped directly into the turn signal wires of the bike, as per the Admore instructions
  • Configure the ezCAN to use channel configuration 1, 3 or 4 and set the tail/rear light brightness to 0% and the brake light brightness to 100%. Set the ezCAN brake to “No flashing”.

Yes, it can. We have evaluated and tested a set of Clearwater Krista lights using an Accelerated Ageing Test which is equivalent to 7+ years worth of riding (see the details of our evaluation and test below). We believe that the Clearwater lights will work reliably with the HEX ezCAN.

Unfortunately we have been getting reports that Clearwater Lights has been telling their customers that their lights should not be used in conjunction with an ezCAN as it would seem to be working initially, but then eventually the ezCAN would cause their lights to fail.

Clearwater Lights, like many other high-end LED lights, use a LED controller chip made by Linear Technology (LT) that has an additional “brightness” control pin. Many other good quality LED lights use the same (or similar) controller chip but ignore the brightness pin on the controller chip. This is not out of spec and according to the datasheet of the controller, is a very real and valid implementation of the design. Further, the frequency of the internal current control loop is thousands of multiples higher than the frequency that the HEX ezCAN uses to PWM the power to the lights. That means that to the internal LED and LED controller chip this low frequency is as good as ignorable.

Why do LED lights fail?
Failure of electronic components is a reality. Assuming that the LEDs are supplied with the correct voltage and not over-driven, the two most common reasons for failure are the use of inferior components or an inferior design that unnecessarily stresses the electronic components to the point of eventual failure. Very typical are failures of the power capacitors that have to deal with the continuous inrush and ripple currents.

We have a set of Kristas and have evaluated the Clearwater Lights design. They manufacture very high quality lights which are well respected in the biking community and we saw no trace of the use of inferior components.

The opinion of a specialist
We contacted one of the LT Field Application Engineers and ran this by him, his response was: “I agree with you, there is no issue with these parts. They are designed to work in a switching environment and it does not matter how you switch them as long as the forward or reverse breakdown voltage ratings of them are not exceeded. They are diodes afterall so pretty resilient. There can be voltage spikes when switching, due to inductive parasitics etc which could overvoltage them but that’s an OV problem, not a susceptibility to switching problem.”

We designed a Test
What we did was to set up an Accelerated Ageing Test. The average mileage seems to be around 2500km/year. In order to work with a worst case scenario, we used 10,000km. Then we made an assumption of the speed that the rider averages over those 10,000km and we chose 60km/h. That means after 7 days of continuous use that would equate to the same ON-time of a bike that did 10,000km travelling at an average speed of 60km/h. Now leave them ON for 35 days and you have an accelerated test that equates to 5 years worth of “normal” use.

We hear you saying but I ride more or less than that and my average speed is X. Well, now that you know how we calculated it, just plug in your own numbers – if you drive only 5,000km in a year, then this test equates to you using your lights for 10 years!

Naturally you need to pay good attention to the conditions too. Like any good LED light, the Clearwater lights have temperature compensation. That means the lights will decrease their current draw in order to minimise the power dissipation. In order to create the worst case scenario test, we need to run the lights for the duration of the complete test and the maximum power dissipation. How do we do that? We set the ezCAN brightness to 90% (100% would not have any switching) and then we introduce just the right amount of airflow to keep the lights cooled to remain working at their maximum power level (and we monitor this at a at least twice daily during the test).

The Test results
The lights passed the 5-year Accelerated Ageing Test with flying colours! As a matter of fact, we left the test running, and at the time of this writing they were working perfectly after 1000+ continuous hours of being powered by the HEX ezCAN, which equates to over 7+ years in the Accelerated Ageing Test.

To conclude we have explained why technically the HEX ezCAN can be used with Clearwater Lights.

As most of you know, development on the ezCAN never stops. This is why we have an official beta testing program, allowing participating users access to developmental functions and features.

Due to the nature of beta software we don’t list the new features publically, so if you’re interested feel free to contact our support team to confirm what the latest beta features are.

Currently we have ezCAN’s for BMW and Harley Davidson motorcycles. We also started investigating ezCAN support on KTM recently.

We appreciate feedback from our customers, so if you have any new motorcycle brands in mind, let us know!

If you want to become an ezCAN distributor, contact our support team with as much detail of your business as possible, including the following:

  • Size of the local motorcycle market
  • Average size of the monthly customer base of your business
  • Link to a website of your business

We’re always looking to improve the product, so if you have an idea you’d like us to hear, send our support team an ezCAN and include “Change request” in the subject line

If you want to review our product, send a mail to our support team with a link to all social media profiles related to motorcycles.

Here are the meanings of the different states of the LED on the ezCAN:

  • Constant green: The device is operating normally
  • Flashing green: The device is in sleep mode and will resume normal functionality when ignition is turned on
  • Constant red: Major fault on device. Device will attempt to recover when connected to ezCAN software. 
  • Flashing red: Possible circuit overload. Connect device to ezCAN software to see which circuit is affected
  • Flashing orange: Possible fault on unit. Connect device to ezCAN software to see exact fault

For a video on the above, refer to our Youtube channel.

The ezCAN acts as a relay and fuse for your accessories, and as such, you do not need to add or use any external fuses or relays that come included with some lights. Instead, connect the lights directly to the ezCAN. Controlling the lights’ on/off and brightness is listed under BMW FAQ as “How do I configure my lights while on the move.”

With the latest OSX update, Catalina, the operating system blocks the installation of our software. Don’t worry, our software is still safe to use, the problem lies with the way our program is being compiled.

You can follow the steps listed here as a temporary workaround:

https://www.fireebok.com/resource/how-to-fix-that-app-can-not-open-on-macos-catalina.html

ezCAN for BMW Bikes FAQ's

Click here to find out what models the ezCAN cover in the BMW R-series LC, K-series, F-series and R-series.

ezCAN for BMW Gen II

  • 76mm (2,9″) long silver tube in black packaging 
  • Black MT connectors (triangular shaped)
  • 4 high powered outputs

ezCAN for BMW Gen I – 3 Wire

  • 55mm (2,2″) long silver tube in white packaging 
  • Yellow, black and red, 3 wire Superseal connectors (oblong shaped)
  • 2 high powered outputs
  • 2 low powered outputs

ezCAN for BMW Gen I – 2 Wire

  • 55mm (2,2″) long black tube in white packaging
  • Yellow, black and red, 2 wire Superseal connectors (oblong shaped)
  • 2 high powered outputs
  • 2 low powered outputs

 
 
 

ezCAN Gen II Connector Specifications

Sumitomo MT connector male plug

Plug – 6187-3232
Terminal – 1500-0105
Wire seal – 7160-8234
 

Sumitomo MT connector female receptacle

Receptacle – 6180-3242
Terminal – 1500-0110
Wire seal – 7160-8234
 

ezCAN Gen I Connector Specifications

2-wire connectors

Male Superseal connector

Plug: TE 282104-1
Pin crimp: 282109-1
Wire seal: 281934-2

Female Superseal connector

Plug: TE 282080-1
Pin crimp: 282110-1
Wire seal: 281934-2

On all four connectors the black wire, wire number 2 is the negative ground wire and the coloured wires (red, orange, yellow and white) are the positive wires.

HEX ezCAN 2-pin connector and plugs

3-wire connectors

Male Superseal connector

Plug: TE 282105-1
Pin crimp: 282109-1
Wire seal: 281934-2

Female Superseal connector

Plug: TE 282087-1
Pin crimp: 282109-1
Wire seal: 281934-2

HEX ezCAN 3-pin connectors and plugs

  • R1200LC & K1600
    • All output wires are 17AWG (1.0mm2)
  • F800 & R1200
    • High power outputs (red & orange) are 16AWG (1.5mm2)
    • Low power outputs (yellow + white) are 17AWG (1.0mm2)
    • Control wires for 3-wire lights (red/white and white/black) are 18AWG (0.75mm2)

Click here to review our software page. Under step 4, you will find how to adjust your auxiliary lights brightness and turn them on/off while on the move.

The main difference between the two devices are the output circuits. The Gen II devices offers 4x 10A outputs instead of the 2x 10A and 2x 4A on the Gen I, so you can connect higher output accessories to the device.

The other difference is support for two sets of individually operated lights. This allows users to change the intensity of each pair lights individually, or even turn a pair off or on while on the move.

If you have any questions feel free to contact our support team

ezCAN for Harley Davidson Bikes FAQ's

The ezCAN for Harley Davidson is one device which supports all of the following Harley Davidson:

  • Softail- 2011 onwards
  • Sportster- 2014 onwards
  • Dyna- 2012 onwards
  • Trike- 2014 onwards
  • Touring- onwards

Sumitomo MT connector male plug

Plug – 6187-3232
Terminal – 1500-0105
Wire seal – 7160-8234
 

Sumitomo MT connector female receptacle

Receptacle – 6180-3242
Terminal – 1500-0110
Wire seal – 7160-8234
 
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